SunnyBet Casino Privacy Policy

Information We Collect

When you set up an account, we collect your personal information such as your name, email address, phone number, date of birth, and home address. We also record your payment details, transaction history, and gaming activity to handle your requests and keep our records up to date.

We automatically gather technical details such as your IP address, browser type, device information, and how you interact with the website. This allows us to enhance our services and identify any potential security concerns.

How We Use Your Information

We use your personal information to confirm your identity, handle transactions, and offer customer support. This data also assists us in meeting regulatory obligations and protecting against fraud or money laundering.

We may provide you with updates about your account, special offers, and important service announcements. You can opt out of marketing communications at any time via your account settings or email preferences.

Your gameplay data enables us to enhance our platform and tailor your experience. By reviewing playing habits, we recommend suitable games and features.

Data Security

We safeguard your information with industry-standard encryption protocols, including TLS 1.2 or above. All sensitive data is securely encrypted both when it’s being transmitted and while it is stored.

Our systems are regularly checked and updated for security. Access to personal information is limited to authorised staff, all of whom are required to maintain confidentiality.

We continuously monitor our platform for any suspicious activity or unauthorised access attempts. Should a security breach be identified, we will promptly inform any users who may be affected.

Data Sharing

We do not sell or rent your personal information to third parties. We only share data when it is required to deliver our services or to meet legal requirements.

We partner with reputable payment providers to ensure your transactions are processed securely. These partners are given access solely to the information necessary to carry out their services.

Government authorities may request user data as part of legal investigations. We respond to legitimate legal requests while making every effort to safeguard your rights.

Your Rights

You can access, update, or remove your personal details at any time. Please get in touch with our support team if you wish to make any changes.

You can request a copy of all the data we hold about you. We will supply this information in a readable format within 30 days.

You have the right to object to specific data processing activities or ask us to limit how your information is used. We will respect your preferences unless there are valid reasons for us to continue processing.

If you decide to close your account, we will remove your personal data once all outstanding transactions have been settled and any necessary retention periods have been observed.

Cookies and Tracking

We use cookies to remember your preferences, keep your session active, and analyse website performance. Essential cookies are required for the site to work correctly.

Analytics cookies help us understand how visitors interact with our platform. This insight allows us to enhance site navigation and features.

You can adjust your cookie preferences in your browser settings. Please be aware that turning off certain cookies may impact how the site works.

Third-Party Services

We use third-party analytics and marketing tools to enhance our services. These providers are governed by their own privacy policies.

Our website may include links to external sites. We are not responsible for the privacy practices of these third-party websites.

Data Retention

We retain your personal information for as long as your account is active. Once your account is closed, we hold certain records to meet legal and regulatory obligations.

Transaction records are retained for seven years to comply with anti-money laundering standards. Your gaming history is maintained in line with licensing guidelines.

International Transfers

Your data may be transferred to servers based outside your country of residence. We have suitable safeguards in place to protect your information during these transfers.

We adhere to relevant data protection laws, no matter where your information is handled.

Children's Privacy

Our services are intended for those aged 18 and over. We do not knowingly collect personal details from anyone under the age of 18.

If we become aware that someone underage has supplied personal information, we will promptly remove it and close the account.

Changes to This Policy

We may revise this Privacy Policy from time to time to reflect updates in our practices or relevant requirements. If there are significant changes, we will inform you by email or through an announcement on our website.

The date of the most recent update is shown at the top of this policy. We recommend checking it from time to time to keep up to date with how we look after your information.